Shipping Policy

Avibe is dedicated to serving e-commerce consumers efficiently. This document outlines our comprehensive operational constraints, logistics management, and delivery timeframes, with a core focus on our target market in Singapore.

Designated Target Market Logistics

While our operational footprint serves international customers, our primary commercial shipping lanes are optimized explicitly to fulfill demands within Singapore. All transit pipelines, partner courier schedules, and customs clearance protocols are engineered to maintain maximum predictability for Singaporean deliveries.

Transparent Free Shipping

We are firmly committed to upfront pricing with zero hidden surcharges. Avibe provides 100% Free Shipping on all products shipped directly to Singapore. There are no minimum spending thresholds, no geographical delivery surcharges, and no surprise logistics assessments dynamically appended to your shopping cart at checkout. The price displayed on the product catalog page represents the final total delivered financial obligation.

Rigorous Fulfillment Timeline Matrix

To accurately understand your delivery timeline, please review our structured operational matrix below. Our daily order handling and actual transit periods function strictly across standard business days:

Our daily cut-off time for same-day administrative processing queue placement is 5:00 PM (SGT / Singapore Time). Orders finalized subsequent to 5:00 PM on a Friday will enter the active fulfillment handling cycle on the following Monday morning. Please note that "Business Days" exclude recognized official public holidays and standard weekends.

Comprehensive End-to-End Tracking

Every shipment generated by our automated distribution hubs is paired with a distinct, verifiable tracking sequence from reputable global carriers (such as Singapore Post, DHL, or FedEx). Within 24 to 48 operational hours of parcel dispatch, an automated shipment confirmation email containing a direct tracking hyperlink will be transmitted to your email. This tracking link enables you to review the location of your parcel in real-time from the initial dispatch point straight to your doorstep.

Customs Clearance, Duties, and Import Taxes

For orders shipped into Singapore, Avibe manages all core logistics handling routes. In complete alignment with Singapore Customs regulations regarding low-value goods and import frameworks, any relevant taxes or border assessments are handled cleanly at the source by our corporate entity. Customers will not be contacted by customs officials or couriers demanding unexpected secondary payments as a prerequisite for delivery release.

Lost or Delayed Shipments

Unforeseen macro-logistical anomalies (such as extreme weather, major flight restrictions, or customs backlogs) may occasionally delay transport lines. If your parcel fails to arrive within 20 calendar days from the date of purchase, contact our support desk immediately at info@avibe.shop. Our team will launch an official tracer with the logistics provider. If your shipment is confirmed lost or remains untraceable after 5 business days of investigation, we will issue a full financial refund or ship an immediate replacement package at no additional cost.