Return & Refund Policy

Last updated: July 3, 2026

This Return & Refund Policy explains how Avibe reviews return requests, exchanges, return labels, inspections, and approved refunds. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.

For Pet Bowls, return inspection may include checking material condition, included components, original packaging, and whether the item has been used beyond normal inspection. For pet supply orders, support review can include bowl finish, toy condition, chew marks, included pieces, hygiene, and the delivered package condition.

RETURN WINDOW

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.

RETURN CONDITION & ELIGIBILITY

Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returned items should be clean, complete, undamaged, and sent back with original packaging, tags, manuals, accessories, and included parts where applicable. Items affected by misuse, improper care, unauthorized changes, or ordinary wear may not qualify unless consumer law requires otherwise.

RETURN PROCESS & RETURN ADDRESS

To start a return, contact us at info@avibe.shop. If your request is accepted, we will send instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.

Return method: by mail. Approved returns should be mailed to this return address: 6 Elizabeth St, Surry Hills, NSW 2010, Australia.

When opening a return request, include the order number, checkout email, item name, and reason for return. For damaged, defective, or incorrect items, photos or video of the product and packaging help us review the case clearly.

RETURN SHIPPING FEES

For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label: included in the package, free. No separate return-label fee is charged.

RESTOCKING FEE

Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.

REFUND TIME_FRAME

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.

EXCHANGES AND CANCELLATIONS

Exchanges are available when the requested replacement is in stock and the returned item meets this policy. If an exchange cannot be completed, an approved return may be refunded to the original payment method. Customers may request cancellation before the order has been processed or shipped.