Contact
Contact
At Avibe, we are firmly committed to fostering absolute commercial transparency and delivering an exceptional, frictionless customer care experience. We believe that direct, accessible communication is foundational to establishing enduring consumer trust.
Whether you require structural guidance regarding our premium pet collections, precise updates on your package tracking transit status, or administrative assistance with our 30-day free returns framework, our centralized customer support architecture is fully available to assist you.
Primary Customer Care Channels
To ensure your inquiry is routed directly to the appropriate corporate department, please utilize our officially monitored communication lines documented below:
| Communication Channel | Official Contact Coordinates | Expected Response Framework |
|---|---|---|
| Centralized Electronic Mail | info@avibe.shop | Monitored continuously; standard response issued within 24 operational hours. |
| Customer Support Hotline | +61 485 988 206 | Available during designated operational windows for live support calls. |
| Official Online Domain | www.avibe.shop | Secure corporate web infrastructure for order placement and support tracking. |
Legal Corporate Architecture & Imprint
The Avibe digital commerce platform is wholly owned, maintained, and legally operated under the governing corporate infrastructure of our parent enterprise. All regulatory identifiers are active and structurally audited:
- Legal Corporate Entity: NEW PRACTICE PTY LTD
- Australian Company Number (ACN): 697 496 932
- Australian Business Number (ABN): 84 697 496 932
- Global Corporate Identifier: D-U-N-S® Number: 352153541
- Registered Office Address (Domicile for Legal Service): 6 Elizabeth St, Surry Hills, NSW, 2010, Australia
International Logistics & Market Notice: While our primary global corporate registration, executive board management, and administrative headquarters are situated securely within Australia, our e-commerce dispatch fulfillment protocols, dedicated partner courier freight networks, and customer service delivery frameworks are fully optimized to directly service consumers located throughout Singapore. All transaction clearing prices are processed strictly in United States Dollars (USD).
Standard Operating & Support Hours
Our administrative offices and digital support queues function actively across the following weekly schedules:
- Days of Operation: Monday through Friday (Excluding officially recognized statutory public holidays).
- Active Support Windows: 9:00 AM to 6:00 PM (AEST - Australian Eastern Standard Time).
- Please note: For our valued clients transacting inside Singapore (SGT), this operational window corresponds closely to 7:00 AM through 4:00 PM local Singapore Time.
Inbound electronic communications or data requests submitted during standard weekend periods or official corporate holidays will be automatically logged and given high priority by our active support staff on the immediate following business morning.
Strategic Guidance for Inbound Inquiries
To expedite the processing of your customer service request and enable our team to provide a precise resolution, please ensure your inbound correspondence includes the following details:
- Your Full Legal Name matching the profile associated with your commercial purchase account.
- Your Alpha-Numeric Order Identification Number (e.g., AVB-XXXX) provided in your original transaction receipt email.
- A Clear, Detailed Statement regarding your specific request (for return requests, please mention the item name and product color variant to help us generate your pre-paid return label immediately).