Customer Service
Customer Service & FAQ
Welcome to the Avibe Customer Care Center. Below are direct, unambiguous answers to our most frequently received logistical and customer service inquiries. If your question is not resolved here, please contact us directly at info@avibe.shop.
Q1: Are there any hidden shipping fees or handling charges?
A: Absolutely not. Avibe enforces a transparent pricing structure. All deliveries to Singapore enjoy completely Free Shipping with no minimum order size or hidden fees added during checkout.
Q2: How long will it take for my order to arrive in Singapore?
A: The complete delivery cycle ranges from 8 to 16 business days. This combines our standard order handling window (1 to 3 business days) and actual courier transit time (7 to 13 business days).
Q3: What currency will I be charged in?
A: All transactions are executed strictly in United States Dollars (USD). The checkout total is shown in USD ($), and your bank will automatically handle any local currency conversions.
Q4: How do I initiate a return under your 30-day policy?
A: Simply email our team at info@avibe.shop within 30 days of receiving your item. We will review your request and provide a pre-paid return label to send the item back to our facility completely free of charge.
Q5: How quickly will my refund be processed?
A: Once your return arrives and passes our warehouse safety audit, your refund will be returned to your original payment card within 10 calendar days.
Q6: Can I update my delivery address after placing an order?
A: You can modify or correct your shipping address within 12 hours of purchase by emailing info@avibe.shop. Once an order enters active courier processing, we cannot intercept or change the delivery path.