Refund & Return Policy

We maintain an absolute commitment to item excellence. If you are not fully satisfied with your acquisition, our comprehensive structured return framework allows for hassle-free resolution within thirty (30) days from delivery confirmation.

Complete 30-Day Return Window

You possess a statutory right to request an item return within an explicit window of 30 calendar days following the confirmed tracking date of delivery. Return requests filed outward of this specific 30-day parameter are systematically ineligible for restitution or product replacement.

Pre-requisites for Eligible Returns

To qualify for a verified return and subsequent full financial refund, your item must adhere strictly to the following parameters:

• The item must remain in its original factory condition, completely unused, unworn, unwashed, and free of any physical alterations or biological contamination (such as pet hair or dander).
• The product must be housed inside its authentic external product packaging with all accompanying factory tags, protective wraps, and informational components securely attached.
• A verifiable proof of purchase, such as your official Avibe purchase confirmation number or receipt sequence, must accompany the administrative return request.

Free Returns — Zero Hidden Fees

To ensure a completely risk-free consumer experience, Avibe offers Free Returns. We do not impose any restocking charges, handling penalties, or return-processing deductions. Upon formal validation of your return submission, our support team will transmit a pre-paid electronic return shipping label directly to your email address. You are not required to pay out-of-pocket costs to courier the authorized item back to our facilities.

Step-by-Step Return Process

1. Initiation: Send a formal return request to our centralized resolution desk at info@avibe.shop, noting your primary order number and a brief statement detailing the reason for return.
2. Label Issuance: Upon administrative review and approval, our staff will email you a downloadable, pre-paid return shipping manifest alongside detailed drop-off logistics.
3. Package Preparation: Repackage the item securely in its original box, affix the pre-paid label firmly to the exterior, and convey the parcel to the designated postal drop-off facility.
4. Transit Tracking: Retain the physical drop-off receipt provided by the courier to maintain official custody tracking until the parcel reaches our warehouse terminal.

Rapid 10-Day Refund Processing Framework

Once your returned container materializes at our physical inspection bay, our fulfillment staff will perform an structural inspection within two business days. We will immediately dispatch an electronic notification confirming receipt and detailing whether the item meets the mandated eligibility standards. Approved returns will be forwarded to the processing queue immediately. The complete financial refund will be executed back onto your original payment mechanism within a strict window of 10 calendar days. Please note that distinct banking institutions may require an additional 2 to 5 business days to post the credit to your statement balances.

Damaged, Faulty, or Incorrect Shipments

Please audit your package thoroughly upon receipt. In the highly exceptional scenario that an item arrives materially damaged, physically broken, structurally flawed, or deviates from what you ordered, contact us immediately within 48 hours via info@avibe.shop. Please include clear digital photographic evidence of the transit box damage or factory variance. We will fast-track an immediate replacement or full direct refund without requiring you to wait for standard return cycles.