Contact information

Contact Information

Avibe believes that accessible communication is foundational to establishing customer trust. We do not use automated routing walls or hidden text blocks to obscure our customer service channels. You can reach out directly using any of our verified communication options below:

  • Primary Email: info@avibe.shop (Monitored continuously; responses within 24 operational hours)
  • Support Hotline: +61 485 988 206 (Available during standard customer service operating windows)
  • Corporate Headquarters: 6 Elizabeth St, Surry Hills, NSW, 2010, Australia
  • Parent Legal Entity: NEW PRACTICE PTY LTD (ACN: 697 496 932)

Standard Operating Hours

Our centralized support infrastructure functions actively from Monday through Friday, between 9:00 AM and 6:00 PM (AEST / Australian Eastern Standard Time). For customers inside Singapore, this aligns approximately with 7:00 AM to 4:00 PM (SGT).

Inbound electronic mail queries submitted during standard weekends or statutory holidays will be automatically logged and given high priority by our active support staff on the immediate following business morning.